Return Policy

Return and Refund Policy

All items are made to order based on the specific details chosen when placing an order. Due to the personalized nature of these products, returns or exchanges cannot be accepted once an order has been placed.

Customers are required to inspect shipments upon arrival and check for damage within 24 hours. If damage is identified, notify Graceful Gifts & Personalization within that 24-hour period and provide photos of the packaging and damaged items. Claims without photos may be denied.

Items broken while in a customer’s possession due to their own negligence are not eligible for a refund or replacement.

For a return question, email gracefulgiftsllc@gmail.com with your order details.

Cancellation Policy

Cancellation is possible only within the first 12 hours of order placement. You can request a cancellation during that time. Thank you for understanding due to the personalization of products.